Emotional Intelligence

Emotional Intelligence gives your people the edge they need to perform in today’s VUCA (Volatile | Uncertain | Complex | Ambiguous) business environments.  Testing Talent working in partnership with mind change, consider that gaining an increased awareness of our own and others behaviour is a great starting point to enable personal change in becoming more flexible and adaptable. By learning to respond differently to the challenges of different people, contexts and situational demands, we can be more successful in work and life.  We are also more adept at dealing with stress, leading others, managing conflict and change.

Personal and professional development is very important in any organisation. Have you ever thought when you look at people just how well some tend to present a particularly confident image?  They appear at ease with themselves and able to perform at an optimum level. We often recognise these individuals and know from our experience that they have particularly well developed emotional skills – they have Emotional Intelligence.   Look at our video below and see if you recognise either yourself or any other individual in your workplace.

People leave managers, not companies. Emotionally intelligent managers have high emotional awareness, are excellent communicators and can adapt their behaviour to suit changing work demands. Their teams tend to be well motivated and have very good morale that contributes to motivating and retaining staff. Emotional intelligence gives your people the edge they need to perform in today’s complex business environment.

What is Emotional Intelligence?

Emotional Intelligence has been around since 1995.  Daniel Goleman a major theorist, wrote his book ‘Emotional Intelligence’ and it spent more than one-and-a-half years on The New York Times bestseller list. Today, over 20 years later and the appetite to understand and improve our emotional intelligence remains.

Emotionl Intelligence has been described as an individual’s capacity to recognise their own and other people’s emotions.  It is their ability to use this emotional information to guide how they think, respond and behave.  How well do we understand ourselves and other people?  How do we approach crucial relationships?  These are issues we regularly face in our work, home and social life.

Why is Emotional Intelligence Important?

A lot of our work success is based on our knowledge, skills and abilities.   Perhaps an even greater part is based on our interactions with our customers, clients, suppliers and work colleagues.  How many times have you heard the saying, “People are our greatest asset”.  We importantly need to understand not only what makes people ‘tick’ but how we appear to people and how we understand ourselves.  If we do so we are then in a much better position to achieve our goals, in work and in our home life.

Emotional intelligence is not about being nice or soft.  It involves having effective and productive interactions with other people to get a job done.  Emotional intelligence is important in work for all job roles including leadership | supervisory roles | management | team and project work | and all types of customer and supplier relationships.

Benefits of Emotional Intelligence

People leave managers not companies.  Emotionally intelligent managers create loyalty, motivate teams and individuals and ensure high morale within their work areas.  Emotionally intelligent people lead, manage and build strong relations.  It is about ‘fine tuning’ people management skills; to:

  • Increase morale and motivation
  • Develop top talent
  • Recognise other peoples’ emotions
  • Improve difficult relationships
  • Manage stressful situations and remain cool under pressure
  • Address poor performance

Our approach to Emotional Intelligence, is founded on 5 main Factors of Emotional Intelligence based on The Trait Emotional Intelligence Questionnaire (TEIQue):

Well-Being – A healthy mind and body promotes optimism, happiness and self esteem.

Self-Control – Ability to regulate emotions and impulses; thinking before acting and managing pressure and stress.

Emotionality – Being aware of how other people perceive you and how you react to others.

Sociability – Strong communication and interaction with colleagues.

Independence – Being flexible in your approach to life, work, new environments and different situations.

What the Research Says

Extensive research has consistently demonstrated the link between emotionally intelligence and a greater capacity and capability to lead, manage, and perform successfully.

The evidence supports that Emotional Intelligence can be learned and enhanced (Brackett et al., 2011).  It can lead to increased job satisfaction and reduced levels of burnout (Brackett et al., 2010). Indeed, Siegling, Nielsen & Petrides (2014) found that it was a requirement for effective performance in leadership and management positions.

Testing Talent and mind change solutions

We offer a range of interventions to measure and to enable you to enhance your emotional intelligence and overall agility at the individual, team or organisational level:

Measuring your EI – The TEIQue 

Leadership Coaching

Masterclass Workshops – open courses and in-house

Measuring your Emotional Intelligence (TEIQue)

Understanding personal, team and organisational Emotional Intelligence gives your business the competitive edge. We Emotional Intelligence - Thomas International TEIQue Chartunderstand how important it is for businesses to use assessments that they can rely on. This is why we have partnered with Thomas International who are recognised as industry leaders in assessing Emotional Intelligence. The Trait Emotional Intelligence Questionnaire (TEIQue for short, pronounced TQ) developed by K. V. Petrides, PhD, is a well researched and validated psychometric assessment.  It is registered with the British Psychological Society.

The TEIQue provides you with a particularly deep insight into whether you have an over-supply or under-supply of Emotional Intelligence.

The TEIQue can be used to understand where you are now.   How you can take steps to improve your interactions at work and increase satisfaction in your personal life.

View a sample TEIQue Report

Leadership Coaching

Our Masterclass provides both 1:1 coaching for up to 1 hour as well as a 1.5 hour webinar prior to attending the workshop.  However, individuals also often  wish to more fully develop their skills.  To facilitate this additional coaching credits, can be purchased.  This will support you in putting into practice the skills and approaches to improve your Emotional Intelligence. Coaching sessions are delivered via Skype, Webex or telephone or face to face at our premises or your site.

Masterclass on Emotional Intelligence

For senior managers and managers, we offer a programme to enable individuals to understand more about Emotional Intelligence and how they can adapt their leadership style to achieve success.  The benefits of this programme are:

  • increased awareness
  • greater flexibility and agility
  • successfully manage difficult relationships and issues,
  • reacting positively when under pressure
  • recognise the emotions of others
  • achieve higher morale and motivation.

We can provide ‘in-house’ programmes and ‘open’ courses.  Contact us for a discussion on your requirements for a bespoke ‘in-house’ programme.  We also undertake ‘open’ courses for individuals to participate.  Open course programmes are available at various times throughout N Ireland and Ireland.  For current dates | contact us